From time to time you may need to enroll a new device. For example, if you use a mouse at work and a touchpad at home you may need to set up two devices. This article will walk you through the steps to set up a new device. Step 1 - From the ...
Technical Requirements for End Users
Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
Technical Support and Ticket Response Times.
Please select the button “Submit a request” to submit a help desk ticket to our support team. We do not currently offer phone support. In comment section provide exactly where you are having a challenge or where you are caught. Also, please provide ...
Using a Touchpad
When using a touchpad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character. It is important that you keep the corner of the touchpad held down for ...
iPhone will not let me capture selfie
If you are an iPhone user that gets to the Selfie step and are unable to take a selfie, you may need to try these steps to allow our site to access your camera. Step #1. Open Settings app on your iOS device → Tap on Safari. Step #2. Now, turn on the ...