Using a Touchpad

Using a Touchpad

When using a touchpad to enroll your BioSig-ID password you will use one hand to hold down the corner (left button) while using a finger on the other hand to draw each character. 

It is important that you keep the corner of the touchpad held down for the entire stroke.  If you let up on the corner (left button) it will create an additional stroke and expect to you draw it with the extra stroke each time. 

If this does not solve the problem you may submit a support ticket for additional assistance.

    • Related Articles

    • BioSig-ID Enrollment with Photo-ID Check

      The steps to go through an electronic photo-ID check with a mobile device, as part of the BioSig-ID™ enrollment process, are as follows: Launch the enrollment process for BioSig-ID™ to get to this screen Select the device that will be used Click the ...
    • Technical Requirements for End Users

      Biometric Signature ID works on a wide variety of operating systems, browsers and devices. The following lists the currently supported system requirements for end-users. If you do not have the basic requirements on the system you are trying to use, ...
    • Technical Support and Ticket Response Times.

      Please select the button “Submit a request” to submit a help desk ticket to our support team. We do not currently offer phone support.  In comment section provide exactly where you are having a challenge or where you are caught. Also, please provide ...
    • Safe Exam Browser

      What is the Safe Exam Browser (SEB)? The Safe Exam Browser is a customized web browser, available for Windows (7, 8.1, 10) , macOS (starting 10.7, recommended 10.11 or newer) and iOS (9.3.5 or newer) . The application must be downloaded and installed ...
    • Change Devices

      From time to time you may need to enroll a new device.  For example, if you use a mouse at work and a touchpad at home you may need to set up two devices.  This article will walk you through the steps to set up a new device.  Step 1 - From the ...