How to Capture photo-ID and Selfie
Do not close or refresh the BioSig-ID™ page on your computer or on
your mobile device. Here are some tips for completing the process:
Capturing Your photo-ID:
When taking the Selfie:
- Phone should be in Portrait mode.
- Avoid bright lights behind you.
- Do not pose (no angles or duckfaces), take the photo straight on.
- Do not wear a hat, sunglasses, scarf or any item that may obstruct the facial recognition process.
- Try to resemble the photo on your ID as much as possible.
If this article did not solve the issue, please submit a help desk ticket or update your existing one.
BioSig-ID Enrollment with Photo-ID Check
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iPhone will not let me capture selfie
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Reset BioSig-ID Password
You may need to reset your BioSig-ID™ password. Perhaps you have forgotten your new password or cannot easily repeat the password you created. Watch the instruction video or follow the step-by-instructions below. Step-by-step instructions. We use a ...
Reset BioSig-ID Password (Video)
This video describes the ways in which a user can self reset their BioSig-ID™ password.
From time to time you may need to enroll a new device. For example, if you use a mouse at work and a touchpad at home you may need to set up two devices. This article will walk you through the steps to set up a new device. Step 1 - From the ...